Refund policy
Returns — Store Credit Only
We accept returns for store credit. We do not offer cash refunds or refunds to your original payment method, except for pre-order cancellations and damaged or wrong items (see below).
To be eligible, the item must be:
- In the same condition you received it — unworn, unwashed, and free of odors, stains or damage
- With all original tags still attached. Items with tags removed cannot be returned.
- Requested within 2 days of delivery
1 of 1 pieces are final sale.
How to start a return
Email gladtidingsacademy.biz@gmail.com within 2 days of delivery with your order number and the item you want to return. We'll reply with return instructions. Return shipping is paid by the customer. Once we receive and inspect the item, store credit for the item price is issued to your email within 3 business days. Original shipping charges are not credited.
Pre-orders
Pre-order items ship 4–6 weeks from the date the pre-order is placed. You can cancel a pre-order at any time before it ships for a full refund to your original payment method — email gladtidingsacademy.biz@gmail.com with your order number and "Cancel pre-order." Once a pre-order item is delivered, the standard return policy above applies.
Exchanges
Drops are limited and we don't restock, so we can't guarantee another size is available. You can use your store credit on any in-stock size or piece.
Damaged or wrong items
If your order arrives damaged, defective or incorrect, email us within 2 days of delivery with your order number and photos. We'll make it right with a replacement or a refund.
Cancellations
In-stock orders can be canceled for a full refund only before they ship. Orders ship within 1–2 business days, so reach out as soon as possible.